Privacy Policy

1Information We Collect

When you request a quote or contact us, we collect:

• Full name
• Phone number
• Email address
• Service address
• Notes or special requests you provide
• Photos you choose to upload with your request

We do not collect payment information directly. All payments are processed through secure third-party providers.

2How We Use Your Information

We use your information to:

• Respond to quote requests and schedule services
• Send appointment confirmations, estimates, invoices, and service updates by email, phone, or SMS text message
• Follow up after service completion
• Occasionally inform you of promotions or seasonal offers (you may opt out at any time)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3SMS & Text Messaging

If you check the SMS consent box on our quote form, you agree to receive transactional conversational/alert text messages from EcoTouch Service (sent via our booking platform, ServiceWizard) about appointments, estimates, invoices, service updates, and customer support. Message frequency varies, and message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance. Consent to receive texts is never required to purchase a service from us.

4Cookies

Our website may use basic cookies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings at any time.

5Data Storage

When you submit a quote request or contact form, your information is sent directly to and securely stored in our customer relationship management (CRM) platform, ServiceWizard, for our internal use only. This allows our team to track your request, follow up, schedule service, and manage your account. We do not store this information on our own servers. ServiceWizard's data handling practices are governed by their Privacy Policy at servicewizardapp.com/privacy.

6Data Retention

We retain your information only as long as necessary to fulfill the purposes described above or as required by law.

7Your Rights

You may request to access, correct, or delete your personal data at any time by contacting us.

8Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised date.